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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to press the Help button, which is visible on each page. A pop-up window will appear. It contains thorough information about all the operations that you can perform on the given page. Each pop-up window opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast collection of instructional videos clarifying how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can quickly find their way around our Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you need, take a glimpse at our comprehensive FAQ section, which contains questions asked by actual people and provides real solutions. We regulary "revamp" our FAQ database with new Q&A's in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, we have a fantastic team of tech support engineers available 24x7 and eager to help you with any problem. Each trouble ticket you submit will be responded to in less than 60 minutes (the average ticket response time being just 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 180125

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com